|Title:||Technology Trends in Banking System and its Impact on Population of Different Ages||PDF Article|
|Author:||Keisha LaRaine Ingram, Anastasia Ciubotaru|
|Metrics:||Applied Business: Issues & Solutions 2(2022)25-32 – ISSN 2783-6967.|
|Abstract.||The paperwork aims to analyse the rapid advances in technology trends implemented in the banking system and how it affects the population of different ages, because, as it is known, we assist in a massive changing of demographics and lifestyle of people. To achieve this aim, the main points to be discussed are the traditional branch banking, which is giving place to electronic bank- ing and, even more recently, to mobile banking and, how people are adapting to these ascending trends. The empirical research was done using Quantitative Method – Survey and Qualitative Method – Structured Interviews and provides important information on accessibility to mobile banking, relationships between age and usage of credit cards, going to traditional banks or going online and forecasts for the future of banking system.|
|Keywords:||E-technology; banking system; demographics; impacts; financial system.|
|Citation:||Keisha LaRaine Ingram, Anastasia Ciubotaru (2022) Technology Trends in Banking System and its Impact on Population of Different Ages. – Applied Business: Issues & Solutions 2(2022)25-32 – ISSN 2783-6967.|
1. Kumar, Rajesh (2014) Strategies of Banks and Other Financial Institutions. Theories and Cases. - Elsevier Inc., Academic Press, 2014. - https://doi.org/10.1016/C2013-0-01329-1 2. Riffai, M. M. M. A.; Grant, K.; Edgar, D. (2012) Big TAM in Oman: Exploring the promise of on-line banking, its adoption by customers and the challenges of banking in Oman. - International Journal of Information Management 32(3) (2012) 239-250. 3. Eurostat (2020) - https://ec.europa.eu/eurostat/publications/statistical-reports 4. PwC; Intuit Research, October 2019. - Singapore: interest in virtual banking by age 2019. 5. Statistical Annex of European Economy (2011) European Commision - https://ec.europa.eu/economy_finance/publications/european_- economy/2011/pdf/2011-05-13-stat-annex_en.pdf 6. Niehaves, B.; Plattfaut, R. (2014) Internet adoption by the elderly: employing IS technology acceptance theories for understanding the age-related digital divide. - European Journal of Information Systems 23(6) (2014) 708-726. 7. Finextra (2022) Embedded Finance: The Next Generation Opportunity. - https://https://www.finextra.com/blogposting/23345/embedded-finance-thenext- generation-opportunity 8. Finextra (2021) What trends are shaping the banking sector? - https://www.finextra.com/blogposting/20468/what-trends-are-shaping-the-bankingsector 9. Microsoft Industry Blogs. (2021) Top priorities and trends in banking in 2021. - https://cloudblogs.microsoft.com/industry-blog/financialservices/ 2021/02/16/top-priorities-and-trends-in-banking-in-2021/ 10. The global bank customer satisfaction survey (2021) - Statista - https://www.statista.com/study/73636/the-global-bank-customer-satisfaction-survey/ 11. Bhatt, A.; Bhatt, S. (2016) Factors affecting customer’s adoption of mobile banking services. - Journal of Internet Banking and Commerce 21(1) (2016) 1-22. 12. Howcroft, B.; Hamilton, R.; Hewer, P. (2002) Consumer attitude and the usage and adoption of home-based banking in the United Kingdom. - International Journal of Bank Marketing 20(3) (2002) 111-121 - https://doi.org/10.1108/02652320210424205 13. Crabbe, M.; Standing, C.; Standing, S.; Karjaluoto, H. (2009) An adoption model for mobile banking in Ghana. - International Journal of Mobile Communications 7(5) (2009) 515–543. 14. Polatoglu, N. V.; Ekin S. (2001) An empirical investigation of the Turkish consumers’ acceptance of Internet banking services. - The International Journal of Bank Marketing 19(4/5) (2001) 156-165. 15. Rolfe, A. (2015). Youth attitudes to banking and online banking services. Retreived from https://www.paymentscardsandmobile.com/youth-attitudesto- banking-and-online-banking-services/ 16. Internet Matters. (2018). 40% rise in teens managing their money online. - https://www.internetmatters.org/hub/news-blogs/40-rise-teens-managingmoney- online 17. Carter, L.; Bélanger, F. (2005) The Utilization of E-Government Services: Citizen Trust, Innovation and Acceptance Factors. - Information Systems Journal 15 (2005) 5-25. - http://dx.doi.org/10.1111/j.1365-2575.2005.00183.x 18. Czaja, S. J.; Charness, N.; Fisk, A. D.; Hertzog, C.; Nair, S. N.; Rogers, W. A.; Sharit, J. (2006) Factors predicting the use of technology: Findings from the center for research and education on aging and technology enhancement. - Psychology and Aging 21(2)(2006) 333–352. - https://doi.org/10.1037/0882-7918.104.22.1683 19. van Dijk, T. A. (2006) Discourse and manipulation. - Discourse & Society 17(3) (2006) 359–383. - https://doi.org/10.1177/0957926506060250 20. Agarwal, r.; Animesh, A.; Prasad, K. (2009) Research Note—Social Interactions and the “Digital Divide”: Explaining Variations in Internet Use. - Information Systems Research 20(2) (2009) 277-294. - https://doi.org/10.1287/isre.1080.0194 21. Population Reference Bureau’s Population Handbook (Sixth Edition) (2011) - https://www.prb.org/wp-content/uploads/2020/11/prb-populationhandbook- 2011-1.pdf. 22. Hox, J. J.; Boeije, H. R. (2005) Data collection, primary versus secondary. - Utrecht University, Utrecht, the Netherlands.